The Future of
Technical Communication
As technical product content moves from print to digital delivery, companies are seeking to take advantage of new technologies, such as AR, animation & video, to deliver content which enhances understanding and helps users and engineers to solve issues quickly. Adopting a multi-format, multi-platform approach to deliver technical content is possible only by addressing how content is created and managed. Getting the content strategy right, harnessing standardized processes and maximizing reusability, delivers personalized content for the person, the product and the issue at hand.
Technical Communication
4.NOW
Brand Differentiation
A leading automobile company created brand differentiation by replacing user manuals with digital glove box.
DownloadImproved Business Performance
A global high tech manufacturer reduced service visits by 40% through use of 3D animation in their service information.
DownloadFaster Time to Market
An international electronics parts distributor reduced time to market by implementing best-in-class product data management and a publishing platform.
DownloadImproved Customer Satisfaction
A global white goods manufacturer reduced after-sales support through development of easy to use product information.
DownloadFree up budgets for new markets
A global recreational vehicle manufacturer saved 60% on the translation of their product marketing collaterals by using structured content to mange their technical information.
DownloadBrand Differentiation
A leading automobile company created brand differentiation by replacing user manuals with digital glove box.
DownloadImproved Business Performance
A global high tech manufacturer reduced service visits by 40% through use of 3D animation in their service information.
DownloadFaster Time to Market
An international electronics parts distributor reduced time to market by implementing best-in-class product data management and a publishing platform.
DownloadImproved Customer Satisfaction
A global white goods manufacturer reduced after-sales support through development of easy to use product information.
DownloadFree up budgets for new markets
A global recreational vehicle manufacturer saved 60% on the translation of their product marketing collaterals by using structured content to mange their technical information.
DownloadThe world’s best car comes with world’s best digital manual.
See how augmented reality for product information can help you to create brand differentiation.
Engineer the changeCreate aha moments for your customers!
See how easy to use product information can improve your customer satisfaction.
Engineer the changeWhat We Offer.
We design, implement and deliver content services to provide a single source of truth for all product information to improve customer loyalty, reduce product support costs and drive revenue growth.
- Full outsourcing service for your current technical documentation projects. Our global shared service model provides flexibility and cost benefits.
- Digital transformation for the delivery of technical content with augmented reality (AR), virtual reality (VR) and 3D visualization.
- Content consulting to transform how product information is managed and delivered. Our team have over 30 years’ experience designing and implementing content strategies.
On-demand webinar: Is your technical content getting out of control?
April 2, 2020
- Watch Now
Deshant Mahajan
Product Information Solution ArchitectAbove the Weeds – Transforming Your Technical Communication Group
Abstract:
Deshant will share insight on how a well positioned technical communication group can effectively compensate for the seemingly inevitable wave of outsourcing of technical communication and can create a competitive advantage creating impact on company’s bottom-line.
Mark McLeod
Global Director , Integrated Content ManagementThe Anatomy of a Successful Content Strategy
Abstract:
Mark McLeod will be highlighting the value of a technical content strategy and how some major Blue Chip companies are harnessing the value of this to achieve great results. You may be surprised at what you learn.
Our Experienced Team.
Our world-class consultants, technical authors and digital experts based in the UK, North America, Europe and India provide clients with access to the right skills from the right locations and for the right price.