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Optimizing Complaints Handling Through AI

Through Automated Data Analytics

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Optimizing Complaints Handling Through AI
Optimizing Complaints Handling Through AI

Handling customer complaints effectively is vital for continued business success. However, the tracking, classification, and redressal of end-user complaints in a time-bound-manner can prove to be a challenge for organizations with a presence across multiple legacy channels and platforms and can result in an erosion of business value if not addressed at the start.  

LTTS offers an AI-powered solution to optimize complaint handling across platforms and industries. The offering manages customer complaints across platforms and processes, streamlining the classification and resolution mechanism by leveraging RPA and AiKno® our proprietary AI solution

Our offering delivers:

  • Predictive analytics
  • Minimal disruption
  • Improved quality of outcomes
  • Optimized operational costs

To know more on our complaint handling solution for your industry, download the case study here.

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