The quality of user journeys is helping drive and define the frontiers of an increasingly connected world. As experience take center stage, the focus is on design thinking for delivering a revitalized user paradigm across verticals, industries, and geographies. With global businesses looking to redefine their user experience delivery, we are witnessing a rise in the need and demand for innovative and creative approaches to problem solving across a broad spectrum of offerings – from off-shore oil rigs to streaming video platforms.
     
Sharathchandra Bhagawath, Practice Head, Design Studios at L&T Technology Services, speaks on the outlines and dynamics of design thinking. He narrates his experience of working on the user interface for the world’s smartest building with over 14,000 sensors and highlights the importance of the design thinking process flow in reshaping the frontiers of problem solving at a user level. 
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