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  3. The Interconnected Fabric: That Ingredient to Raise Your Digital Quotient

The Interconnected Fabric: That Ingredient to Raise Your Digital Quotient

Amit Chadha
Amit Chadha

CEO & Managing Director, L&T Technology Services Limited

Published on 24 May 2017

min read

The Interconnected Fabric: That Ingredient to Raise Your Digital Quotient

There are organizations that are quick to jump on the trend bandwagon and then there are those that adopt a wait-and-watch approach. With trends like interconnected enterprises, the modus operandi might lie somewhere between these two extremes, just like with the case of a beer manufacturer I recently met. In this rather insightful encounter, the manufacturer revealed his interest in augmented reality (AR) smartglasses (Hololens) to identify faulty, leaking valves in the facility. And things are moving fast. In fact, since I last met the great brewer, the industry mindset itself has shifted a little. From connected devices, leaders are now talking about connected enterprises with flipped architectures that are dynamic and integrated rather than siloed. These are firms with an interconnection-first strategy that allows them to connect their customers, partners and other key stakeholders to anything, anywhere, on any platform. In view of these manifold benefits, last year Equinix’s Jeremy Deutsch said that the number of interconnected enterprises would double from 38% to 84% by 2017. The prediction comes alongside the expectation of a booming digital universe, forecasted to reach 44 zettabytes by 2020. Who Said Automation Marks the Zenith of Productivity? The concept of connected enterprises questions the notion that organizational productivity peaks with automation. It offers new avenues to increase output, establish differentiation, and boost growth by releasing real-time information across departments. For instance, these enterprises can accelerate new product development, facilitate supply chain collaboration, streamline operations, and improve machine reliability, which currently averages a dismal 78.3%. While real-time data typically emanates from operational technologies (OT), transactional information on logistics, inventory, quality, and financial health, comes from information technologies (IT). In connected enterprises, IT and OT converge to form the basis of competitive advantage and productivity. It goes without saying then that digital infonomics is a crucial part of this process. Although the concept appeals to many enterprises, it has not yet been fully exploited due to the absence of a foolproof implementation plan. A plan of this nature and scale will involve adopting an enterprise-wide approach that rests on four operational pillars: platform, people, process and product.

Digingineering: Building Connected Enterprises

A good starting point for connected enterprise aspirants is to embrace digingineering or digital engineering.  This involves the use of advanced technologies that collect real-time intelligence related to product variations, defects, and overall productivity. While it supports safe, compliant and dependable operations, digital engineering also introduces new connection points. As a result, risk exposure for the manufacturing environment increases, creating the need for secure networking infrastructure that leverages the Ethernet. With the average consolidated cost of a data breach as high as $4 million, security issues must be preempted and addressed upfront. Blockchain and security-as-a-service are some options to protect connected enterprises at the people, process, device, and data levels. In public Cloud environments, data security governance programs are another possibility, which approximately 20% of organizations are likely to resort to, in 2018. Eventually, implementing an interconnection oriented architecture (IOA) approach will become the preferred path to building connected enterprises. Not only does this ensure the secure interconnection of employees, partners, Clouds, locations and devices, but also it lays the groundwork for data exchange and digital commerce. To graduate to IOA, enterprises will have to create four layers – network, security, data and application. Once the topology of the network is streamlined, developing security guard rails and an appropriate data fabric follows. Finally, applications will need to be integrated through intersection points.

Operating at the Digital Edge

IOA is all about preparing IT for the digital edge, where the virtual and physical worlds converge. Moreover, it calls for the adoption of the edge model by migrating applications, data and data centers to the edge with the support of colocation centers. This model shortens the distance between enterprises, users and partners, creating a single marketplace. With such a clear roadmap in place, 76% of companies in Hong Kong are looking to pursue interconnection by 2017, while 84% will implement multi-Cloud interconnection over the next few years. In Singapore, 84% of organizations will embark on the interconnection journey in 2017, partly because the strategy has already yielded over $10 million in revenues and cost savings. But, nowhere has interconnection been better received than in the Americas. From less than 50% adoption in 2015, uptake in the US, Canada and Brazil is estimated to hit 92% this year. It is not all rosy and the concerns around ROI on interconnected ecosystems often crop up in technology summits and board meetings across the globe. What remains is a resonating hope that this wave of technology will take us a few steps ahead of where the last wave promised us.

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Amit Chadha
Amit Chadha

CEO & Managing Director, L&T Technology Services Limited

Amit is the Chief Executive Officer & Managing Director at L&T Technology Services (LTTS), responsible for providing business & technology leadership, market direction and strategic vision to drive the company’s performance.

An influential leader in the engineering services industry for over 25 years, and one of the early proponents of engineering & information technology outsourcing services from India, Amit has amassed a wealth of international experience spanning a variety of geographies and is a trusted strategic advisor to clients on Engineering and R&D best practices.

Amit was previously Deputy CEO & Whole Time Director, running the gamut of business operations, delivery and sales & marketing at LTTS, and preparing the technology roadmap for the company’s future. Amit led LTTS’ executive management team that oversaw the organization’s business and strategy implementation.

Amit has always been passionate about helping global R&D customers and Fortune 500 companies leverage L&T Technology Services’ digital engineering offerings for their strategic differentiation and product development.

Amit is the sole ER&D sector leader in the elite NASSCOM Executive Council (IT/ITeS), guiding NASSCOM’s industry charter, helping foster out-of-the-box innovation, and promoting Intellectual Property creation in India’s tech industry.

He joined LTTS in 2009, as its Business Head of Americas. Over the years, he has progressively taken on increased responsibility for the company’s business worldwide and helped in its growth, both organically and via acquisitions.

As a core member of the LTTS leadership team, Amit was instrumental in driving the company through a high-profile Initial Public Offering (IPO) in India and successfully listing it on the National Stock Exchange and the Bombay Stock Exchange in 2016.

His career which spans over two decades in core engineering & information technology outsourcing, is marked with significant achievements. Amit has managed P&L for multiple business units, spearheaded organization-wide strategic initiatives and led business development and relationship management activities worldwide.

Amit is an electrical & electronics engineer and has been honored with the Distinguished Alumni Award for Leadership in Corporate World, Industry, Academia and Research Institutions by his alma mater, BIT Mesra in 2022. He was recognized by the Indo American Chamber of Commerce as the Corporate Leader of the Year, 2023.

Amit has done an Advanced Management Program in Business Leadership from INSEAD, France. He has also done a Global Business Leadership Executive Program with Harvard Business School Publishing.

Amit is an avid reader of both biographies and fiction and encourages his employees to nurture and expand their minds through reading. He has written extensively on Technology, Leadership and Sustainable Development. Amit is currently based out of Washington DC.

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