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connected services

Digitalizing Operations for Transformational Outcomes

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  1. Home
  2. Services
  3. Connected Service Support

Connected Services

As a specialized Engineering R&D services provider, LTTS works across the entire spectrum of service support activities – from bid & warranty management to customer support and integrated asset management. We also consult with multiple businesses to give field servicing a ‘smart overhaul’ – LTTS’ readymade solutions for product configuration, machine inspection and real-time connected servicing have helped global conglomerates save millions.

connected service support

What We Do

Bid Management
  • Techno-Commercial responses to Bids
  • Building Technical specifications, Drawings and Custom Costing sheets
  • Sales Order /Purchase order processing
  • Special order and drop shipment
  • Shipment tracking
  • Sales and inventory reporting

Customer Support Center

Voice/Email Support to Business Stakeholders:

  • Price
  • Technical Data
  • Order Status
  • Repair
  • Order Bookings
  • Cancellation
  • Technical Support

Integrated Asset Management Services
  • Document Management & Control
  • Asset Data Management
  • Engineering Tools & Data Warehouse
  • Material Management
  • Maintenance Management
  • Enterprise Asset Management
  • Asset Performance Management

Warranty Management
  • Warranty Claim Validation
  • Warranty Analysis
  • Supplier cost recovery

AR/VR Enabled Smart Field Solutions

AR VR
Smart Product Configurator using Augmented Reality
Smart Product Configurator using Augmented Reality
VR Enabled Product Catalogue
VR Enabled Product Catalogue
AR Based Machine Inspection
AR Based Machine Inspection
Real-Time Service Collaboration using Mixed Reality
Real-Time Service Collaboration using Mixed Reality

What Stands Us Apart

15+ Years

15+ years of Experience in Engineering Information Management

30+ In-House Tools

30+ In-house Tools & Accelerators

18 ISO/IEC27001

18 ISO/IEC27001 Certified Global Delivery Centers

500+ Specialized Engineers

500+ specialized engineers for integrated asset management services

24x7 Managed Services Center

24x7 Managed Services Center for Voice/Email Support - interfacing with over 90 offices and 500 field representatives. 2000 Enquiries handled each week.

Multiple Industry Platforms

Expertise on multiple industry platforms including SAP, IBM, and Oracle

Engineering brilliance at your fingertips — ready to innovate?

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