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Digitalizing Operations for Transformational Outcomes

  1. Home
  2. services
  3. connected service support

Connected Services

As a specialized Engineering R&D services provider, LTTS works across the entire spectrum of service support activities – from bid & warranty management to customer support and integrated asset management. We also consult with multiple businesses to give field servicing a ‘smart overhaul’ – LTTS’ readymade solutions for product configuration, machine inspection and real-time connected servicing have helped global conglomerates save millions.

What We Do

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Bid Management_90x90_color-01.pngBid Management

  • Techno-Commercial responses to Bids
  • Building Technical specifications, Drawings and Custom Costing sheets
  • Sales Order /Purchase order processing
  • Special order and drop shipment
  • Shipment tracking
  • Sales and inventory reporting
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Customer Support Center_90x90_color-02.pngCustomer Support Center

Voice/Email Support to Business Stakeholders:

  • Price
  • Technical Data
  • Order Status
  • Repair
  • Order Bookings
  • Cancellation
  • Technical Support
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Integrated Asset Management Services _color-04.pngIntegrated Asset Management Services

  • Document Management & Control
  • Asset Data Management
  • Engineering Tools & Data Warehouse
  • Material Management
  • Maintenance Management
  • Enterprise Asset Management
  • Asset Performance Management
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Warranty Management_90x90_color-03.pngWarranty Management

  • Warranty Claim Validation
  • Warranty Analysis
  • Supplier cost recovery

AR/VR Enabled Smart Field Solutions

  • Smart Product Configurator using Augmented Reality
  • VR Enabled Product Catalogue
  • AR Based Machine Inspection
  • Real-Time Service Collaboration using Mixed Reality

What Stands Us Apart

  • 15+ years of Experience in Engineering Information Management
  • 30+ In-house Tools & Accelerators
  • 18 ISO/IEC27001 Certified Global Delivery Centers
  • 500+ specialized engineers for integrated asset management services
  • 24x7 Managed Services Center for Voice/Email Support - interfacing with over 90 offices and 500 field representatives. 2000 Enquiries handled each week.
  • Expertise on multiple industry platforms including SAP, IBM, and Oracle
×Explore
  • ×
  • Manufacturing‣
    • ×
    • aspenONE on Cloud
    • Accelerated Operations
    • Agile Supply Chain
    • Asset Care Services
    • Content Engineering
    • Digital Factory & Simulations
    • Engineering Line Expansion & Transfer
    • Frugal Design for New Product Development
    • Manufacturing Automation
    • plant design & engineering
    • PLM on Cloud
  • Products‣
    • ×
    • CAx AUTOMATION
    • Alexa Consulting & Professional Services
    • CAE & CFD
    • CLOUD ENGINEERING
    • Cybersecurity Services
    • Design Thinking
    • DevOps
    • Embedded Systems
    • Engineering Analytics
    • Experience Engineering
    • Hardware
    • Immersive experiences
    • Integrated Design Validation & Testing
    • Product Testing and Validation
    • Remote Security Monitoring
    • Security Solutions
    • Software
    • Sustenance
    • Testing Services
    • VLSI DESIGN
    • Wearables Engineering
  • Operations‣
    • ×
    • Building Energy Management Systems
    • connected service support
    • Integrated content management
    • sourcing & procurement
  • Consultancy‣
    • ×
    • Cybersecurity Consultancy
    • Industry 4.0
    • PRODUCT STRATEGY
    • smart factory
    • Sustainability

Success Stories

BID MANAGEMENT – 100% ON-TIME DELIVERY
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MIXED REALITY ON HOLOLENS
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UNIQUE CENTRAL MODEL FOR MATERIAL MANAGEMENT-17000 DATA SETS CENTRALIZED
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  • Engineering the change
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    • Products
      • CAE & CFD
      • CAx Automation
      • Cloud Engineering
      • DevOps
      • Embedded Systems
      • Engineering Analytics
      • Immersive Experiences
      • Integrated Design, Validation & Testing
      • Security Monitoring
      • Security Solutions
      • Security Services
      • Sustenance
      • Testing
      • Testing & Validation
      • User Experience
      • VLSI
      • Voice Innovations
      • Wearables Engineering
    • Manufacturing
      • PLM on Cloud
      • aspenONE on Cloud
      • Plant Design & Engineering
      • Digital Factory & Simulations
      • Line Expansion & Transfer
      • Frugal Product Design
      • Asset Care
      • Accelerated Operations
      • Manufacturing Automation
      • Agile Supply Chain
      • Content Engineering
    • Operations
      • Connected Service Support
      • Integrated Content Management
      • Intelligent Building Management
      • Sourcing & Procurement
    • Consultancy
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      • Product Strategy
      • Security
      • Smart Factory
      • Sustainability
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