Connected Service Support

As a specialized Engineering R&D services provider, LTTS works across the entire spectrum of service support activities – from bid & warranty management to customer support and integrated asset management services. We also consult with multiple businesses to give field servicing a ‘smart overhaul’ – LTTS’ readymade solutions for product configuration, machine inspection and real-time service collaboration have helped global conglomerates save millions.

What We Do

Techno-Commercial responses to Bids
Building Technical specifications, Drawings and Custom Costing sheets
Sales Order /Purchase order processing
Special order and drop shipment
Shipment tracking
Sales and inventory reporting

Voice/Email Support to Business Stakeholders:

Price
Technical Data
Order Status
Repair
Order Bookings
Cancellation
Technical Support

Document Management & Control
Asset Data Management
Engineering Tools & Data Warehouse
Material Management
Maintenance Management
Enterprise Asset Management
Asset Performance Management

Warranty Claim Validation
Warranty Analysis
Supplier cost recovery

AR/VR Enabled Smart Field Solutions

Smart Product Configurator using Augmented Reality
VR Enabled Product Catalogue
AR Based Machine Inspection
Real-Time Service Collaboration using Mixed Reality

What Stands Us Apart

15+ years of Experience in Engineering Information Management
30+ In-house Tools & Accelerators
18 ISO/IEC27001 Certified Global Delivery Centers
500+ specialized engineers for integrated asset management services
24x7 Managed Services Center for Voice/Email Support - interfacing with over 90 offices and 500 field representatives. 2000 Enquiries handled each week.
Expertise on multiple industry platforms including SAP, IBM, and Oracle